Arkana Labs

TEAM

Project Manager

Product Manager

Engagement Manager

UX UI Designer

Architecture Engineer

Frontend and Backend Developer (React-Native)

Design Manager

Quality Automation Engineer

BACKGROUND

Arkana Labs is a cutting-edge laboratory specializing in high-powered microscopic imagery for renal pathology and transplants. Arkana Labs aims to equip doctors with the results to deliver the most effective patient care. As pathologists, they recognize the significance of the timeframe between a patient's biopsy and the results' arrival, considering it the most extended period in the patient's journey.

PROBLEM

The current mobile web application, designed for customers to access lab results on personal devices, requires reevaluating its architecture and capabilities to deliver a modern and user-friendly experience. The app primarily reflects data from the core Laboratory Information System (LIS) and lacks the necessary design and user flow for a robust user experience.

SOLUTION

Reevaluate and redesign the mobile web application's architecture and capabilities to create a modern, intuitive user experience and interface. Improve the relationship between the application and the core Laboratory Information System (LIS).

GOALS

Improve UX and Efficiency

User flows will be more optimized, simplifying navigation to make it effortless for users to locate and access features.

UI Updates

Incorporating more brand elements and intuitive interactions, the updated UI will provide a better user experience and improves usability.

Improve Security

Implementing robust security protocols and security measures when users log in or create an account ensures that patient data and privacy will be safeguarded in a secure environment.

DEFINING THE MAP

Discovery

Opportunity for the team to internalize and immerse themselves in the Arkana Labs domain.
Understand existing capabilities, features, use cases, etc.
Understand personas and perform user interviews.
Opportunity statements based on user pain points and existing UX issues.

Synthesis

Architects and engineering team begin designing architecture.
Execution plan- product roadmap and artifacts needed to build and deliver the product.
Steelthread with storyboard
Wireframes and initial designs
Visual design and design system library.

Delivery

High Fidelity Wireframes
Clickable prototype for steel thread.
Final Architecture Diagrams, App and APIs, Cloud Environments, Automated Tests, Code Repository, and Security.
Deliver all Figma designs and assets.

Ongoing Maintenance and Support

App QA and support.
Defect remediation/patches

PAIN POINTS

During our in-depth review of the previous app version, we identified several critical pain points:

Clinicians needed to work across multiple hospital systems in different states and need to manually switch states in the backend by calling support.
Clinicians need an easier way to switch patient groups.
Clinicians receive notifications for all of their group’s patients without any means to designate if the patient is actually theirs.
No ability to manually reset password- have to go through support
No option for email notifications.
Results do not show “most recent” by default
Messages have no timestamps, not linked to a patient and not categorized.

OPPORTUNITIES & ITERATIONS PROCESS

At the beginning of each iteration, we established clear objectives and goals. Regular meetings ensured progress, addressed challenges, and kept everyone aligned.

By analyzing the pain points we identified, we discovered opportunities to optimize the user experience and enhance the app's functionality and UI. Based on the feedback received and pain points gathered, the team planned for the next iteration. This led to several significant breakthroughs that shaped our MVP:

Physicians need easier access to recent patient information and scans.
A system is needed to prioritize messages for critical diagnoses and urgent information.
Physicians need to receive urgent notifications via text, email, and push notifications.
An advanced search feature is needed to quickly locate specific patients within their group.
An improved filtering and sorting function is needed to help physicians identify primary diagnoses.
Physicians should be able to reset their passwords and log in to their accounts independently.

[Discovery & Opportunities Board]

THE MVP

To reevaluate and redesign the current mobile web application for accessing lab results, we aim to create a modern, intuitive user experience and interface by improving its architecture and capabilities, particularly its integration with the core Laboratory Information System (LIS). This redesign will focus improving these key areas:

Onboarding Process

Inbox and Message Management

Settings

Homepage and Patient Management

Search Functionality

Patient Detail Screen

All Patient List

Onboarding Process

The updated onboarding process provides clear information and guides users through essential steps, allowing them to customize notifications and accept required policies.

Homepage & Patient Management

Physicians can now conveniently view patient details & scan images, switch practices, and receive alerts for new updates in the revised homepage.

Patient Detail Screen

The redesigned patient detail screen allows physicians to view scan images in greater detail, presents updates and patient information clearly for quick scanning, and improved visual hierarchy.

Inbox and Message Management

In the redesigned inbox, messages are categorized by support messages, amendment updates and report updates. Pressing report updates will bring users directly to the patient detail page. We also introduced a contact support button on this page for ease of access.

Search Functionality

The redesigned search now includes recent search history and advanced search options, allowing physicians to specify criteria such as name, date of birth, visit dates, gender, age range and attending physicians for more precise results. These improvements significantly improved how physicians retrieve patient information.

All Patient List

The newly added "All Patients" page is a list of patients that physicians can sort, filter, and view within their medical group, providing a comprehensive list of their patients.

Settings

The redesigned settings page now provides users a wide range of valuable options. Users can reset their password without contacting customer support, personalize biometric and notification preferences, access policies and terms of agreement, manage offline settings, and conveniently reach the help center for support and FAQs.

Prototype & Design System

I had the opportunity to prototype the high-fidelity design to demonstrate its implementation to the engineering team. Additionally, I created the design system and it's documentation for app and made sure it aligned it with the brand guidelines that was already established on their marketing website.

WHAT'S NEXT

Redesigning the Arkana Labs mobile app has been an enlightening experience as I got to experience various facets of product development. Throughout this transformative journey with Arkana Labs, I've gained a better understanding of creating tangible and innovation solutions grounded in real user needs and pain points.

The redesigned Arkana app not only surpassed client expectations but also empowered the Arkana team to focus on more complex challenges and improving their backend systems. The app is set to significantly boost user satisfaction and drive a substantial increase in user retention.